Resume

Anne G. Davis
Professional Writer, Editor
& Documentation Specialist

Irvine, CA 92614 • (949) 322-1967
anne@writerstone.com • www.writerstone.com

Objective

To help you, your business, or your organization succeed by producing the highest standard of documentation excellence.

Summary of Expertise

Professional writer with a flair for translating technical information into clear, precise language. Extensive experience developing a variety of print and electronic writing projects.

Writing and Editing Projects

User Manuals and Guides
Administrative Manuals
Reference Manuals

Training Workbooks
Online Help
Website Content

Magazine Articles
Proposals and Qualifications
Outreach Presentations

Software Proficiency

Microsoft^® Office (Word, FrontPage, PowerPoint, Excel, and Project)
Adobe^® Acrobat Professional and RoboHelp
LexisNexis^® HotDocs

Corel^® Paint Shop Pro
Inbit^® FullShot Screen Capture
TechSmith^® SnagIt Screen Capture

Professional Highlights

Technical Editor, RBF Consulting

Serve as technical editor for the Public Works – Stormwater Management group since 2004, editing comment letters and large documents for one of its largest, high profile clients, California Department of Transportation (Caltrans). Provide technical editing support for the Tennessee Department of Transportation (TDOT) and its stormwater management program, as well as the American Association of State Highway and Transportation Officials (AASHTO). On an as-needed basis, write fresh copy for various marketing projects for the department, including proposals, interviews, presentation slides, representative projects, and the stormwater section of the RBF website.

Maintain a detailed weekly calendar of all water quality related events and programs for Caltrans and helps uncover legal and environmental information vital to Caltrans by researching various government and environmental websites. Serve as the department's main resource for documentation support. Mentor individual team members to help them develop effective technical communication and improve their language, writing, and self-editing skills. On a regular basis, give detailed PowerPoint presentations on the topic of engineering writing and demonstrates various writing tips and strategies. Built and maintain a print and electronic technical communication resource library to help team members troubleshoot the myriad writing issues that arise when composing complex reports.

Completed projects include:

BMP Strategic Plan and Economic Analysis (Newport Bay Watershed Nitrogen and Selenium Management Program)
Stormwater Management Community of Practice (CoP) Construction Stormwater Management State-of-the-Practice Report (AASHTO Center for Environmental Excellence)
Stormwater Management for Transportation Agencies Practitioner’s Handbook (AASHTO)
Lake Shastina Water Quality Study (Caltrans)
Statewide Stormwater Management Plan and Implementation Plan (TDOT)
Statewide Super Stormwater Advisory Team (Super SWAT) Conference (Caltrans)
Statewide Stormwater Management Plan (Caltrans)
Stormwater Management Program Annual Report and District Work Plans (Caltrans)
Standard Cooperative Agreements (Caltrans)
Orange County Stormwater Program, Identification of Retrofitting Opportunities, Watershed HSPF Model Development (County of Orange)
Tujunga Wash Watershed Groundwater Recharge Master Plan (Los Angeles County Department of Public Works and City of Los Angeles)
Moorpark Highlands Best Management Practices (BMP) Maintenance Manual (Pardee Homes)
Pacific Highlands Ranch Operation & Maintenance Manual (Pardee Homes)
Talega Basin Maintenance Manual (Talega Associates, LLC)
South Orange County Transportation Infrastructure Improvement Project (Transportation Corridor Agencies)

Technical Writer, National Engineering Technology Corporation

Created, edited, and coordinated technical documentation and presentations for transportation and systems engineers. Assisted other departments with all aspects of document writing and formatting, as well as with presentation and training materials. Wrote articles and press releases about the Intelligent Transportation Systems (ITS) industry.

Technical Writer, Inline (now Extron^® Electronics)

Wrote over a dozen operation manuals for various audio/video hardware components. Created the first operational online help project used to control several audio/video hardware devices.

Technical Writer, Optum Software (now ClickCommerce^®)

Improved the look, feel, and content of the online help project for TradeStream™, a web-based supply chain visibility software product. Created Archive and Purge chapter for the TradeStream™ Administrator's Guide, helping users learn about a new product feature.

Technical Writer, Monitoring Automation Systems (now GE Security)

Built from scratch two new online help projects for MASterMind™ Monitoring and MASlink™, alarm monitoring and communication software products. Overhauled three outdated training workbooks for both MASterMind™ Monitoring and MASlink™, doubling the quality and quantity of vital information required by the customer.

Technical Writer, CompReview (now Fair, Issac)

Revised and expanded a 2,000 page online Help project for CRLink™, a worker’s compensation medical bill review software product. Edited workers compensation bill review guidelines written by research and development for all 50 United States. Wrote over a dozen software bulletins explaining application upgrades, patches, and new builds.

Online Services Coordinator, Entrepreneur Media

Pioneered Entrepreneur's first online initiative as a partner with CompuServe^® by building and shaping the most comprehensive small business resource available online, giving Entrepreneur a global presence on the Internet. Produced and directed online programs and workshops geared toward small business owners, driving small business forum membership from 20,000 to over 100,000 users in less than two years.

Created an electronic database containing hundreds of archived magazine articles, increasing readership accessibility online. Managed a small business products store in the Electronic Mall on CompuServe, increasing profits for the magazine by 20%. Wrote monthly online forum, database, and Electronic Mall activity progress reports, informing management of forum expansion and growth. Moderated and transcribed weekly online conferences featuring world-renowned business speakers and experts, setting the stage for global entrepreneurial networking. Marketed small business products and services at tradeshows several times a year, increasing revenue by 30%. Promoted the small business forum on CompuServe and educated the public about current business opportunities.

Wrote fresh, stimulating daily news briefs on CompuServe, informing users of current business markets and trends. Created the first business start-up guide on how to start and operate a profitable bulletin board service. Updated and expanded six business start-up guides, empowering people with the knowledge to start and manage successful businesses. Wrote regular online services/Internet column for Your Business, official newsletter of the American Entrepreneurs Association, keeping thousands of subscribers aware of the latest small business resources and tools available online.

Education and Training

Bachelor of Arts, English – University of California, Irvine
Certificate, Structuring User Documentation™ – Information Mapping^®

Professional Affiliations

Member, Society for Technical Communication
Member, Toastmasters International